Returns

RETURN FAQ'S

 

We're unable to accept returns on engraved, monogrammed or other personalised items, as we’ve customised these pieces especially for you.

 

HOW DO I RETURN MY ITEM?

Send an email to contact@sevlah.com

Our returns period is currently 14 working days and starts from the date you receive your order.

We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year.

 

CAN I EXCHANGE MY ITEM?

We no longer accept exchanges for online purchases (including for size changes). Please contact us if you have any questions about an item or order.

 

RECEIVING YOUR REFUND?

We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.

Please note shipping costs are not refundable.

2 YEAR WARRANTY

We offer two-year warranty on all our jewellery. Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly and at no cost. Contact us If you have any questions about warranty and what is covered.

 

RETURN T&C'S


GENERAL T&C'S

If for some reason you're unhappy with your order or have changed your mind, we accept returns on all items - including earrings - that are sent back to us unworn and in their original packaging.

However unfortunately we're unable to accept returns on engraved, monogrammed or other personalised items, as we’ve customised these pieces especially for you. (If an engraved or monogrammed item was received faulty, please contact us to rectify this.)

 

RETURNS CHARGES

We're currently offering an extended returns period for all orders. Orders can be returned within 60 days of purchase.

We offer free return for customers in mainland UK (excluding Northern Ireland).

For customers based in Europe or other international countries, the return cost will be calculated.

 Please contact us if you have any questions.

 

FAULTY ITEMS

We sincerely apologise if you have experienced any fault with your new Missoma jewellery.

Our customer service team would be happy to assist - please contact us before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.

 

EXCHANGES

We no longer accept exchanges, including rings and other sizes. Please contact us if you have any questions about an item or order.

 

INTERNATIONAL RETURNS

Returns from international countries outside mainland UK may be subject to a return fee. This cost is calculated in our Returns portal.

Please note that international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.

 

RECEIVING YOUR REFUND

We aim to process all returned orders within 14 working days, however this may take up to 30 working days during busier times of year.

All refunds will be credited back to the original payment method.

Please note, shipping costs are not refundable, and international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.